1) Do you think the current quality metrics measured and publicly reported are fair way to compare institutions performance of “quality” care?

2) What role does demographics and location play into performance metrics?


1. Chatterjee P, Joynt KE, Orav E, Jha AK. Patient Experience in Safety-Net Hospitals: Implications for Improving Care and Value-Based Purchasing. Arch Intern Med. 2012;172(16):1204-1210.

2. Mark Meterko, David C. Mohr and Gary J. Young. Teamwork Culture and Patient Satisfaction in Hospitals. Medical Care , Vol. 42, No. 5 (May, 2004), pp. 492-498

3. Attached presentation


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