The research I chose will relate to my chosen field in customer service. It will help me to better understand the importance of providing good customer service and one call resolution and how important it is for everyone to be treated fairly.

 I have chosen two essential questions that I feel will be very helpful in preparing me for my portfolio project and they are as follows:

1.Why is it important to provide good customer service?

2.Why is it important to have level one listening?

This week, we turn our attention to surveys. In the discussion area, post your research question or hypothesis as well as your survey questions for your Portfolio Project.

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